Shipping/Polices

You may return an item in its original condition for a refund or credit within 15 days of receiving. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. Please contact us for proper shipping address. After a return has been received, it may take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using UPS or insured Parcel Post for your protection.

Our postal address is
4102 Fulton Rd
Cleveland, OH 44144

We can be reached via e-mail at willie@birdroost.com
or you can reach us by telephone at 216-6611496

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